Terms & Conditions

Linen Online
Last updated: 29 June 2026

Welcome to Linen Online.

These Terms & Conditions apply to the use of the Linen Online website and the purchase of products through the online store.

By using this website or placing an order, customers agree to these Terms & Conditions.

1. About Linen Online

Linen Online is an online store offering bedding, towels, curtains, throws, blankets, bath mats, pillows, protectors and home comfort products to customers in South Africa.

Website: linenonline.co.za
Call / WhatsApp: 061 537 2586
Email: linenonline2026@gmail.com
Physical Address: 43 King Street, Duncanville Ext 3, Vereeniging

2. Website Use

Customers agree to use the Linen Online website for lawful purposes only.

Customers may not:

Use the website for fraudulent activity
Attempt to damage or interfere with the website
Copy website content without permission
Submit false or misleading information
Misuse checkout, promotions or discount codes
Attempt unauthorised access to the website or related systems

Linen Online reserves the right to restrict access or cancel orders where misuse, fraud or suspicious activity is suspected.

3. Product Information

Linen Online aims to display product information as accurately as possible.

Product information may include:

Product name
Product image
Price
Available sizes
Available colours
Product description
Stock availability
Care or use information, where available

While Linen Online aims to keep product details accurate, colours may appear slightly different depending on screen settings, lighting, photography and device display.

Product images are for display purposes and may not always represent exact scale, texture or colour.

4. Product Availability

All products are subject to availability.

Linen Online may update, remove or discontinue products at any time.

If a product becomes unavailable after an order is placed, Linen Online may contact the customer to arrange:

A replacement product
An alternative colour or size
A refund
A store credit, where applicable and accepted by the customer

5. Pricing

All prices are displayed in South African Rand.

Linen Online reserves the right to update prices, promotions and product information at any time without prior notice.

If a pricing error occurs, Linen Online reserves the right to cancel the affected order and refund the customer using the original payment method.

6. Orders

By placing an order, the customer confirms that:

All order details are correct
The delivery address is accurate
The selected products, sizes, colours and quantities are correct
The customer is authorised to use the selected payment method
The customer agrees to these Terms & Conditions

Once an order is submitted, cancellations or changes may not be accepted if the order has already been processed, packed or dispatched.

7. Payment

Orders must be paid for through the payment methods available at checkout.

Payment must be received and confirmed before an order is processed.

Linen Online does not store full credit card details on its own systems.

Payments may be processed by secure third-party payment providers or Shopify-supported checkout systems.

8. Delivery

Linen Online delivers across South Africa, subject to courier availability and serviceable delivery areas.

Delivery times are estimates and may be affected by:

Courier delays
Public holidays
Stock availability
Payment confirmation
Incorrect delivery details
High order volumes
Outlying delivery areas

Customers are responsible for providing accurate delivery information.

For more detail, customers should refer to the Shipping & Delivery Policy.

9. Returns, Refunds and Exchanges

Returns, refunds and exchanges are handled according to the Linen Online Returns, Refunds & Exchanges Policy.

Customers must ensure that return items are unused, unwashed, undamaged, in their original packaging and in a resalable condition.

For hygiene reasons, Linen Online may refuse returns of used, washed, damaged or unpackaged linen, bedding, towel, pillow, protector or home comfort products.

Sale and discounted items may be non-refundable unless faulty, damaged or incorrectly supplied.

10. Promotions and Discount Codes

Linen Online may offer promotions, discounts or special offers from time to time.

Promotions may be subject to:

Expiry dates
Minimum order values
Stock availability
Specific product exclusions
One use per customer
Other promotional conditions

Linen Online reserves the right to amend or withdraw promotions at any time.

11. Reviews and Customer Content

Customers may be invited to submit product reviews or feedback.

By submitting a review, customers agree that Linen Online may display the review on the website or marketing channels.

Reviews must not contain offensive, false, misleading or unlawful content.

Linen Online reserves the right to moderate, remove or refuse reviews where necessary.

12. Intellectual Property

All website content, including images, text, branding, layout, graphics and product content, belongs to Linen Online or its content providers unless otherwise stated.

Customers may not copy, reproduce, modify or use website content without written permission.

13. Limitation of Liability

Linen Online will take reasonable care to provide accurate product information and a reliable online shopping experience.

However, Linen Online will not be liable for indirect losses, delays, interruptions, website downtime, courier delays, third-party service issues or losses outside its reasonable control.

Nothing in these Terms & Conditions is intended to exclude any rights that customers may have under applicable South African law.

14. Privacy

Customer personal information is handled according to the Linen Online Privacy Policy.

By using the website, customers agree that Linen Online may process personal information for order fulfilment, customer support, delivery, marketing where permitted, analytics and related business purposes.

15. Changes to Terms

Linen Online may update these Terms & Conditions from time to time.

The latest version will be published on the website.

Continued use of the website after changes are posted means the customer accepts the updated Terms & Conditions.

16. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

17. Contact Details

For questions about these Terms & Conditions, contact Linen Online:

Website: linenonline.co.za
Call / WhatsApp: 061 537 2586
Email: linenonline2026@gmail.com
Physical Address: 43 King Street, Duncanville Ext 3, Vereeniging